Cancellation Policy – Josepharmacy

Last updated: [12-2025]

At Josepharmacy, we understand that circumstances may change. This Cancellation Policy explains when and how you can cancel your orders.

1. Prescription Medicines

1. Non‑cancellable once processed: Due to healthcare regulations, prescription medicine orders cannot be canceled once the prescription has been verified and the order has been dispensed.
2. If you wish to cancel before verification, please contact us immediately.

2. Over‑the‑Counter (OTC) Products

1. Orders for OTC products may be canceled if the request is made before the order is shipped.
2. Once shipped, cancellations are not possible, but you may refer to our [Return Policy] for eligible returns.

3. Cancellation Process

1. To request a cancellation, contact our customer support team at support@josepharmacy.com with your order number.
2. If the order is eligible for cancellation, we will confirm and process the request.
3. Refunds for canceled orders will be issued to the original payment method within 5–10 business days.

4. Exceptions

Orders cannot be canceled if:

1. The prescription has already been verified and dispensed.
2. The product has already been shipped.
3. The item is part of a clearance or promotional sale.

5. Customer Responsibilities

1. Provide accurate order and prescription details to avoid delays.
2. Contact us promptly if you wish to cancel.
3. Ensure that cancellation requests are made through official Josepharmacy channels.

6. Contact Us

For cancellation requests or questions, please contact:

📧 Email: support@josepharmacy.com 📞 Phone: [+201013266663] 🏢 Address: [Malawy, Minya, Egypt]