Refund Policy – Josepharmacy

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At Josepharmacy, customer satisfaction and safety are our top priorities. This Refund Policy explains when and how refunds are processed for purchases made through our online store.

1. Prescription Medicines

1. Non‑returnable: Due to healthcare regulations, prescription medicines cannot be returned or refunded once dispensed, except in cases of:
2. Wrong product delivered.
3. Damaged or defective product upon arrival.
4. Regulatory recall of the product.
5. Customers must notify us within 48 hours of delivery if such issues occur.

2. Over‑the‑Counter (OTC) Products

1. Refunds are available for unopened, unused OTC products returned in their original packaging.
2. Requests must be made within 7 days of delivery.
3. Products that are opened, used, or damaged after delivery are not eligible for refund.

3. Refund Process

1. To request a refund, contact our customer support team at support@josepharmacy.com with your order details.
2. Once approved, refunds will be processed to the original payment method within 5–10 business days.
3. Shipping fees are non‑refundable unless the return is due to Josepharmacy’s error.

4. Exceptions

Refunds will not be issued for:

1. Products purchased on clearance or promotional sale (unless defective).
2. Items returned without prior authorization.
3. Products damaged due to misuse or improper storage after delivery.

5. Customer Responsibilities

1. Ensure accurate prescription and order details when placing an order.
2. Inspect products upon delivery and report any issues promptly.
3. Follow storage and usage instructions to maintain product integrity.

6. Contact Us

For questions or refund requests, please contact:

📧 Email: support@josepharmacy.com 📞 Phone: [+201013266663] 🏢 Address: [Malawy, Minya, Egypt]