Return Policy – Josepharmacy

Last updated: [12-2025]

At Josepharmacy, we strive to ensure that every product you receive meets the highest standards of quality and safety. This Return Policy explains when and how items may be returned.

1. Prescription Medicines

1. Non‑returnable: Due to healthcare regulations, prescription medicines cannot be returned once dispensed.
2. Exceptions apply only if:
3. The wrong product was delivered.
4. The product was damaged or defective upon arrival.
5. The product was subject to a regulatory recall.
6. Customers must notify us within 48 hours of delivery if such issues occur.

2. Over‑the‑Counter (OTC) Products

1. Returns are accepted for unopened, unused OTC products in their original packaging.
2. Requests must be made within 7 days of delivery.
3. Products that are opened, used, or damaged after delivery are not eligible for return.

3. Return Process

1. To initiate a return, contact our customer support team at support@josepharmacy.com with your order details.
2. Once approved, you will receive instructions for returning the product.
3. Customers are responsible for return shipping costs unless the return is due to Josepharmacy’s error.

4. Non‑Returnable Items

The following items cannot be returned:

1. Prescription medicines (except in cases listed above).
2. Products purchased on clearance or promotional sale (unless defective).
3. Items returned without prior authorization.
4. Products damaged due to misuse or improper storage after delivery.

5. Customer Responsibilities

1. Provide accurate prescription and order details when placing an order.
2. Inspect products upon delivery and report any issues promptly.
3. Follow storage and usage instructions to maintain product integrity.

6. Contact Us

For questions or to initiate a return, please contact:

📧 Email: support@josepharmacy.com 📞 Phone: [+201013266663] 🏢 Address: [Malawy, Minya, Egypt]