Shipping Policy – Josepharmacy

Last updated: [12-2025]

At Josepharmacy, we are committed to delivering your healthcare products safely, securely, and on time. This Shipping Policy explains how we handle deliveries for orders placed through our online store.

1. Processing Time

1. Orders are processed within 24–48 hours of confirmation.
2. Prescription orders may require additional time for verification with licensed healthcare providers.
3. Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods

1. We partner with trusted courier services to ensure reliable delivery.
2. Standard shipping and express delivery options are available.
3. Delivery times vary depending on your location:
4. Local (Amman and nearby areas): 1–3 business days.
5. National (within Jordan): 3–5 business days.
6. International: 7–14 business days (subject to customs clearance).

3. Shipping Fees

1. Shipping charges are calculated at checkout based on delivery location and method.
2. Free shipping may be offered for orders above [Insert Amount].
3. International orders may incur customs duties, taxes, or fees, which are the responsibility of the customer.

4. Order Tracking

1. Once shipped, you will receive a tracking number via email or SMS.
2. You can track your order through our courier partner’s website or app.

5. Delivery Issues

1. If your order is delayed, lost, or arrives damaged, please contact us within 48 hours of delivery.
2. Josepharmacy is not responsible for delays caused by courier services, customs, or unforeseen circumstances.

6. Restrictions

1. Prescription medicines can only be shipped after proper verification.
2. Certain products may be restricted from international shipping due to local regulations.
3. We do not ship to P.O. boxes for prescription orders.

7. Contact Us

For questions about shipping or delivery, please contact:

📧 Email: support@josepharmacy.com 📞 Phone: [+201013266663] 🏢 Address: [Malawy, Minya, Egypt]